Shipping policy

Shipping Policy

At Nu Aura, we take great care to ensure your skincare products arrive safely and promptly. Please review our shipping policies below:

Processing & Shipping Times

• Orders are processed within 1-2 business days.
• Standard shipping typically arrives within 3-7 business days.
• Expedited shipping options are available at checkout.
• You’ll receive a tracking number once your order ships.

Packaging & Product Integrity

• All skincare items are securely packaged to prevent leakage or damage.
• Fragile containers are cushioned with protective wrapping.
• Products sensitive to heat or light are specially insulated.

Domestic & International Shipping

• We ship nationwide within the U.S.

Shipping Costs & Free Shipping

• Shipping costs are calculated at checkout based on order size and destination.
• We offer free shipping on orders over $100.

Returns, Exchanges & Damages

• If your product arrives damaged, please contact us within 48 hours for a replacement or refund.
• Due to the nature of skincare products, we cannot accept returns on opened items.
• If there’s an issue with your order, reach out to us at email address: nuauraskin@yahoo.com, and we’ll make it right.

Customer Support & Order Tracking

• Have questions? Our support team is here to assist at nuauraskin@yahoo.com
• Track your order using the link provided in your shipping confirmation email.